I am very frustrated that I moved my bf and our two pups to this, &I am very certain that this is my worst rental experience ever. My trust is broken with the rental agency as a whole. And if you do choose this place as a last resort, then please check your rent portal account and make sure they didnt miscalculate your rent and fees. Check the property before signing ANYTHING. Only correspond with them via written email for proof and document. I wish I could write a longer review fully detailing how much of a CONSTANT HASSLE this situation is.DO NOT TRUST the nice and friendly appearance. No business, especially not housing, should ever conduct themselves this way. Only so many things can go wrong before it seems to be purposeful, or at the very least, vastly unorganized. I originally thought Kim was helpful and making the best of things as she could, but I am now doubtful.
Every single time I think something is working this awful company messes it up again. Hopefully this is corrected easily, but this entire process has been a chaotic stupid nightmare. Despite speaking previously in an email that the deposit would be transferred over. Delays were caused by poor communication, email avoidance until pressured, we were once given the wrong keys and couldnt get in for a whole weekend because the past tenant must have changed the locks and now despite clarifying what we would be paying at the new address, our account is now being charged ANOTHER 500$ deposit and 10$ late fee. What a warm welcome.It is now currently three weeks later and we are just now starting to move into the other address. Pretty unacceptable.Being very allergic to cats, this is now a health concern.On the bright side, Kim Kennedy offered a different property for us to move to.However they were only able to take 20$ off the rent of the other address and give us 100$ account credit(which costs us more, even though THEY moved us into this address that clearly was not ready to be lived in), instead of price matching completely which I feel is more appropriate given the situation.
We assume this is the dust we kept finding on the floors. Our socks were black after the first night walking around and we later found used cat litter splattered in the trash can. I have cleaned the floors 3 times on my own since weve been here and havent been able to get rid of the smell. When we finally made the trip, met up to get the keys, walked in, and were immediately hit with a very bad smell.
I hope I never have to speak to the property managers again after this is finally settled, thats how hard its been.My bf & I traveled from Indiana for work. Unacceptable, unpredictable, and unprofessional.
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